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New AMS rules from July: immediate re-registration is required after interruptions. Digital communication will be strengthened to increase efficiency.
Customers who report back to the AMS after a stay abroad, sick leave, or training, for example, must, in the future, submit the so-called re-registration on the first day after the interruption ends. Previously, they had one week to do this. This is particularly important because the unemployment benefit is only due from the day on which you have re-registered with the AMS.
“The new regulation on immediate re-registration with the AMS brings more clarity, fairness and efficiency. Anyone available to return to the labour market after an interruption, such as illness or rehabilitation, can in future be immediately supported and placed. This strengthens the chances of rapid reintegration,” says AMS CEO Johannes Kopf.
In detail, this re-registration applies to individuals who have interrupted their unemployment registration due to illness, a stay abroad, a training measure, parental leave, maternity leave, short-term employment, or imprisonment. If this deadline is not met, the entitlement to unemployment benefits will only arise from the day of re-registration, rather than retroactively as before.
Re-registration can only take place after the interruption has ended, even if it is known earlier. Re-registration is possible via eAMS, by telephone or in person at the regional office. When re-registering after an illness, a doctor’s confirmation of the illness’s duration is always required, even if the disease lasts only one day.
Another new feature, effective July 1, 2025, is the further promotion of electronic applications. Additionally, digital communication via the eAMS account will be enhanced and increasingly utilised. Until now, the use of the eAMS account has been voluntary. In the future, customers who decide to use digital communication will be obliged to check their account at least twice a week, as documents sent via the eAMS account will be deemed to have been demonstrably delivered.
Messages are deemed to have been delivered as soon as they are received in the digital mailbox – postal delivery is then only possible in exceptional cases. “Of course, these regulations only apply to people who have the appropriate electronic equipment and qualifications,” explains Johannes Kopf.
As was previously the case with postal delivery, there is now also a threat of sanctions for digital document delivery if appointments, such as control interviews or job interviews, are missed. Overall, the AMS hopes that this will reduce paper and postage costs.
The basis for these changes is the reform of the Unemployment Insurance Act, which was passed in June 2024 and will take effect on July 1, 2025.
- source: heute.at/picture: ams.at
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