0
0
VIENNA – Passengers travelling with airlines of the Lufthansa Group will increasingly be required to use a free Travel ID account to complete online check-in, as the airline group rolls out new digital identification requirements across its network.
The change has already taken effect for departures from Austria. Since November 2, 2026, passengers flying from Austria with airlines such as Austrian Airlines must log in with a Travel ID or a Miles & More account to access their digital boarding pass via smartphone or computer.
Previously, travellers could check in online by simply entering their surname and booking reference (PNR). Under the new system, passengers who wish to retrieve a mobile or digital boarding pass must first sign in to a customer account.
The Travel ID serves as a central customer profile that can be used across the websites and mobile apps of Lufthansa Group airlines. Travellers who do not yet have an account must register free of charge before completing the online check-in process.
The requirement affects standard passengers using digital check-in channels. However, travellers checking in at airport counters or self-service kiosks are exempt. They can continue using traditional identification documents, such as a passport, national ID card or ticket number, without creating a customer account.
Several categories of passengers are also excluded from the new requirement. Flights operated by Eurowings and ITA Airways will continue to follow their existing check-in procedures for the time being. Other exemptions include many group bookings, certain package holiday reservations and tickets issued by airlines outside the Lufthansa Group.
The Lufthansa Group says the Travel ID is intended to provide a more consistent digital travel experience across its airline brands while simplifying access to online services and customer information. The rollout is being introduced gradually, with Austria among the first markets where the new check-in rules are now in force.
- Hector Pascua with reference from oe24.at/picture: pixabay.com
This post has already been read 18 times!
